top of page

​

Shipping & Delivery Policy

Effective Date: 25 March 2026
Website: Vimleshwari’s Star Secret

At Vimleshwari’s Star Secret, we are committed to delivering your orders and services efficiently and reliably. This Shipping & Delivery Policy explains how we process, ship, and deliver both physical products and digital services.

1. Scope of Policy

This policy applies to:

  • Physical products (books, printed materials, store items)

  • Digital products (courses, downloadable content)

  • Consultations and service bookings

2. Order Processing Time

a) Physical Products

  • Orders are typically processed within 1–3 business days after payment confirmation.

  • Orders are not processed on Sundays or public holidays.

b) Delays

Processing may be delayed due to:

  • high order volume,

  • unforeseen circumstances,

  • technical issues,

  • or incomplete order details.

3. Shipping Timeline

a) Within India

Estimated delivery time:

  • 3–7 business days after dispatch

b) Remote Areas

Delivery may take:

  • 5–10 business days depending on location and courier service

c) International Shipping (if applicable)

  • Delivery timelines may vary between 7–20 business days depending on destination and customs clearance

4. Shipping Charges

  • Shipping charges (if applicable) will be displayed at checkout before payment.

  • Free shipping may be offered on selected products or promotions.

  • Additional charges may apply for:

    • remote locations,

    • bulk orders,

    • or international deliveries.

5. Order Tracking

Once your order is shipped:

  • You may receive a tracking ID via email, SMS, or WhatsApp (if provided).

  • You can use this to track your shipment status.

6. Delivery of Digital Products

For:

  • online courses,

  • downloadable materials,

  • digital resources

Delivery is typically:

  • instant, or

  • within 24 hours after successful payment.

Access details (login credentials or download links) will be sent via:

  • email,

  • WhatsApp,

  • or user account (if applicable).

7. Consultation Delivery

For booked consultations:

  • confirmation details will be shared after booking,

  • sessions will be conducted as per the scheduled date and time,

  • mode of consultation (call/online) will be communicated in advance.

8. Incorrect Address or Delivery Issues

Please ensure that your:

  • shipping address,

  • phone number,

  • and contact details

are accurate at the time of placing the order.

We are not responsible for:

  • delays or failed deliveries due to incorrect or incomplete addresses,

  • unavailability of the recipient,

  • refusal to accept delivery.

Additional re-delivery charges may apply in such cases.

9. Delayed or Lost Shipments

While we work with reliable courier partners, delays may occur due to:

  • logistics issues,

  • weather conditions,

  • strikes or disruptions,

  • or unforeseen external factors.

In case of significant delays or lost shipments:

  • please contact us, and

  • we will coordinate with the courier service to resolve the issue.

10. Damaged or Incorrect Products

If you receive:

  • a damaged product,

  • a defective item,

  • or an incorrect order,

you must notify us within 3 days of delivery with:

  • photos/videos as proof.

We will arrange for:

  • replacement, or

  • refund (as per our Refund Policy).

11. Partial Deliveries

In some cases, orders may be delivered in multiple shipments depending on:

  • product availability,

  • packaging,

  • or logistics.

You will be informed if your order is split.

12. Force Majeure

We are not liable for delays or failure in delivery due to events beyond our control, including:

  • natural disasters,

  • pandemics,

  • government restrictions,

  • strikes,

  • or transportation disruptions.

13. Contact Information

For shipping or delivery-related queries, contact:

Vimleshwari’s Star Secret
105 New Gobind Nagar, Gujja Peer Road
Jalandhar – 144004, Punjab, India
📞 +91 7009956467 / +91 9855837914

​

bottom of page